Services Ace Marketing- Your Marketing Partner
Contact centre service
At Ace Marketing we make our mission to provide the highest quality contact centre services for a range of business needs. Whether you are looking for an inbound service, an outbound calling service, a reliable telephone phone answering service or provide telephone based payment processing via Credit Card or Direct Debit, we are your partner of choice.
Inbound services:- Answering the phone quickly is not the only thing we do well, we enhance your brand by providing superior customer service at a fair price. Our contact centre agents are well trained and when customers call you and they talk to our staff they will get the impression that they are talking to your employees at your contact centre.
Our Inbound Contact Centre solutions can provide you with superior:
Support Service -Our agents take your customers’ calls; provide information about your product or service and can even handle product support. Our technology toolbox ensures an efficient, streamlined system of product information request services or service information request services.
Order Fulfilment with Up-selling services and cross-selling services - Our agents take the calls from your customers, process orders (on your systems if requested) and forward these for fulfilment. But that is not all they can do for you. They can up-sell by drawing your customer’s attention is to a better quality and higher priced product or to the savings to be made by buying a larger quantity of a product. They can cross-sell by providing your customer a better understanding and the advantage of buying a related or associated product. It is basically educating the potential customers about the choices available to enable them to make informed decisions.
Up-selling services and cross-selling service when employed correctly, is estimated to boost about 25%-35% to an upgraded or additional purchase, which is a very significant boost any business can hope for.
Answering Service – Our agents are able to take calls in your company name and complete any enquiries, and/or pass on messages for follow up calls. Whether you are very busy in a meeting or out and about, our team will ensure that your calls are always answered in a professional manner.
Live Call Transferring- Our agents are your Virtual Receptionist who are well trained to handle the screening of your calls for you. The details of the calls you direct us to transfer are announced, giving you key aspects of who the caller is and what they are calling regarding. Should you be unable to answer the call at that time just advise your receptionist and they will take a detailed message or forward them to your voicemail to be handled by you at a better time.
Chat – Our live chat service opens a direct line of communication with your website visitors. Connect with visitors much like you would in a physical store. We will proactively engage them in chat or simply answer their questions in real-time.
Reservations & Bookings – Our agents are here to assist you if you have an event, show or activity planned and need someone to handle the reservations; our agents will take all reservations, process bookings which can include payment processing; leaving you free to plan/finalise your event.
We take pride in ourselves on enabling human-to-human interactions in a digital world and delivering a great result for our clients and their customers.